Terms & conditions for customers in the EU

Modified on April 21, 2023

The use of Reach’s Platform is regulated by these terms and Reach invites you to read the terms and conditions before using the Platform.

Reach provides the Reach Platform and sells products with the terms set forth stated in these contracts.

General Terms

1. INTRODUCTION

Usereach.se is operated by Reach Commerce AB (559421-3620) (“Reach”). The General Terms stated below regulates the use of Reach’s Platform. The Platform consists of usereach.se and all underlying services operated by Reach Commerce AB. Please read these terms carefully before using the Platform. By using the Platform, you are bound by these Terms.

Reach’s Platform, usereach.se and all underlying services are owned and operated by Reach. The information provided by Reach on this Platform may only be used for information purposes and for ordering Reach’s products or services. By using or downloading material or ordering products or / and services from this Platform, you accept the General Terms.

Reach may update the General Terms and you are obligated to stay up to date with the current conditions. If you do not accept these terms, Reach requests you not to use the Platform.

2. PRIVACY

For more information about how Reach manages cookies and how Reach handles your information at Reach.com, please read, Cookies and Privacy Policy.

3. COPYRIGHT AND OWNERSHIP OF INFORMATION AND CONTENT

Unless otherwise is stated in these General Terms and Conditions of Sales, all information and content available on the Platform is considered Reach’s property. All unauthorized use, violates this Agreement as well as current Swedish and International law. All rights not explicitly granted in these General Terms and Conditions of Sales are reserved to Reach.

You may not extract and / or reuse parts of the content in any of Reach’s services without our explicit consent. You may not create your own database containing significant elements of any service provided by Reach (such as prices and product listings) without our written consent. You are not entitled to use robots or similar gathering of data or extraction tools to extract and / or reuse any substantial parts of the content without the consent of Reach.

4. TRADEMARKS AND PATENTS

Unless stated in these General Terms or Conditions of Sales, trademarks on the Platform may only be used after written approval from Reach.

Unless explicitly stated in these General Terms, Conditions of Sales or agreed in writing, Reach does not provide any licenses, right of use or other rights to use patents, trademarks or copyrighted material that is property of Reach or third party.

5. YOUR ACCOUNT

When registering on the Platform, you are responsible for entering complete and correct information. You are also responsible for keeping the information updated when using the Platform. You may update your information under “Personal Settings” on the Platform.

By Reach’s approval of registration, the user receives a login that the user agrees not to disclose to unauthorized persons or organizations and to store in a way that no unauthorized person or organization has access to them. As a user, you are responsible for all activities performed on your account, and that the activities comply with current legislation.

The user must immediately notify Reach via email to support@Reach.com if the user suspects that the login details have been revealed or abused.

It is not allowed to use the Platform in any way that could cause damage or impair the Platform or the experience of the Platform. It is also not allowed to use the Platform for illegal, criminal, or harmful purposes.

For the registration to be valid you must be over 18 years of age or involvement of a parent or guardian.

6. LINKS TO OTHER WEBSITES

To make this Platform as service-oriented as possible, Reach includes links to other sites on the Internet. These sites are owned and operated by other parties and Reach leaves no guarantee and is not responsible for the availability or content on such websites. A link from Reach’s Platform is no indication that Reach is liable for such third party or their site.

7. INFORMATION PROVIDED TO Reach

All comments, information, content, material and similar sent to Reach through, or otherwise attributable to the Platform, shall be considered confidential and Reach’s property. By sending such information to Reach you will disclaim ownership of such material and allow Reach to use such information, free of charge, in the manner Reach wishes, also for commercial purposes.

8. SPECIAL CONDITIONS REGARDING OUR PRODUCTS AND SERVICES

In addition to the General Terms and Conditions of Sales, Special Conditions for certain products and services may apply. These Special Conditions are communicated by Reach, in connection with the Products and Services covered by such Special Conditions. You are advised to carefully read these Special Conditions before ordering products or services from Reach.

9. Reach’S ROLE

Reach acts both as Seller of Record and Platform owner. In cases where Reach acts as the Merchant of Record, the General terms and Conditions of Sales apply. In cases where Reach acts as the Seller of Record, Reach is responsible for the sales of the products and deals with any purchase obligation or other problems arising with or in connection with the agreement between the buyer and the seller (Reach).

Reach also allows third-party sellers to list and sell their products on the Platform, which is indicated on each product’s detail page. While Reach only technically facilitates the transactions carried out on the Platform, Reach is in these cases neither the buyer nor the seller of the items. Reach provides a place for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of a sale for these third-party products are only between buyers and sellers. Reach is not part of such contract nor does Reach accept any liability for the terms therein and is not the seller’s agent. The seller, in this case, is responsible for the sale of the products and deals with any purchase obligation or other problems arising in connection with the agreement between the buyer and the seller.

10. Reach’S RESPONSIBILITY

Reach will do the utmost to ensure that access to Reach’s services is continuous and flawless. Due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Platform may be suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services.

11. DISCLAIMER

Neither Reach nor its employees, agents, distributors, partners, or similar are liable for any damages or loss pertaining to the information on this Platform. You cannot make any claims against Reach for the content on this Platform.

12. CHANGES, ADDITIONS AND TERMINATION OF ACCESS/ CONTRACT

Reach reserves the right to modify these General Terms without notice. You are responsible to regularly check this Policy as it applies to you when you use this Platform. By continuing to access or using the Platform after those revisions you agree to be bound by the revised Terms.

Reach, at its sole discretion, can refuse service or can terminate and suspend your access entirely or partly to this Platform for any reason. This is especially true if you violate any applicable laws, the applicable contractual provisions, our guidelines or our policy.

In the event this Agreement between you and Reach is being terminated or otherwise ceases to apply, the restrictions on the use of this Platform and the above disclaimer, as well as the rules of the governing law and dispute resolution as per below, continue to apply, even though other parts of the Agreement stop being in effect.

13. ENTIRE AGREEMENT

If any part of this Agreement is deemed void, illegal or otherwise unenforceable by a proper authority such part shall be considered as a separate part and other parts of the Agreement shall still apply. Such provision shall be changed and interpreted in order to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions.

Unless otherwise agreed in writing with you, this Agreement contains the complete Conditions between you and Reach.

This Agreement has been drawn up in other languages. In case of discrepancies between the versions, the English version shall prevail

14. APPLICABLE LAW AND DISPUTE RESOLUTION

Swedish law shall apply to the Agreement. Disputes arising from this Agreement shall be settled by the general court with the Stockholm District Court as first instance.

15. CONTACT

Reach AB Hovslagargatan 5A 1 111 48 Stockholm, Sweden Business License Number: 556860-0919 Sweden VAT Registration Number: SE556860091901 Email: support@Reach.com +46 8410344 60

Conditions of Sales

1. INTRODUCTION

Reach.com is operated by Reach AB (556860-0919) (“Reach”). The terms stated below regulates purchases on Reach’s Platform. The Platform consists of Reach.com and all underlying services operated by Reach AB. Please read these terms carefully before purchasing anything on the Platform. By purchasing on the Platform, you are bound by these conditions.

To enter into agreements with Reach you must be over 18 years of age or involvement of a parent or guardian. A product purchase assumes that the consumer accepts Reach’s Terms. A purchase is considered completed once the order confirmation email has been sent. Any fraud or attempted fraud will be reported to the police. In case of a dispute, Reach will follow the general recommendations of The National Board for Consumer Disputes (ARN).

Reach’s Platform, website and all underlying services are owned and operated by Reach AB.

2. PURCHASES VIA Reach’S PLATFORM

Reach cooperates with retailers and brands that sell products through Reach’s Platform. The Platform takes care of the payment and the shopping experience so that the purchase will go as smoothly and quickly as possible. As a consumer, you can also shop from several Merchants using one shopping cart and one payment solution, while Reach ensures that orders are fulfilled by the right Merchant. When Reach acts as a marketplace between consumer and Merchants, the products will be shipped directly from the Merchant’s warehouse.

Complaints, returns and delivery issues can be addressed directly to the Merchants, but when Reach is the Merchant of record, Reach is always obliged to help you if you have a problem. In cases when Reach displays products for sale from third-party retailers, which is clearly stated on the product detail page, returns and complaints are made directly against those Merchants. Contact information for these Merchants can be found on the order confirmation. Reach’s contact details can be found on Reach.com.

Every Merchant has their own specific purchase conditions, but Reach’s conditions always prevail if they do not conform.

3. HOW A PURCHASE IS MADE

When you have selected the products you want, and clicked through to the checkout you first fill in your personal information or log in. Make sure to fill in the correct contact information corresponding to your ID, passport, or driving license. You do not need to create an account to complete the purchase, but it makes it easier if you want to shop with Reach in the future.

Then select your prefered payment method and fill in the additional fields. Be sure that all of your card or bank details match before clicking to complete the order.

You will receive an order confirmation from Reach and the order is forwarded to the Merchant, which then delivers the product directly to the address that you specified in the order or to a nearby post office.

4. PRICES

All prices listed on Reach’s platform are presented in the local currency and include local VAT. Reach reserve the right to change prices without notice. Shipping charges are specified in the shopping cart. In case the price is obviously incorrect, Reach reserves the right to adjust to the correct price. If you are not satisfied with the adjustment you have the right to cancel your order.

5. PAYMENT TERMS

Local VAT is included in all prices. No charges are added to the prices displayed in the shopping cart when you make your purchase. You can choose the payment method that suits you best.

5.1. PAYMENT METHODS

Reach offers several ways to pay your purchase. Invoice, direct transfer, account or card payment. All Reach’s payments are handled by Reach’s payment partner, Klarna, Svea Checkout or Swish to ensure fast and secure payment.

The invoice is sent digitally in connection with the product being shipped from the Merchant.

Reach never saves your credit card information. All information is sent encrypted via SSL/HTTPS, and you can easily check that the communication is properly secure by verifying the certificate in the address bar, as well as making sure the URL starts with “https://”.

Reach handles personal information in accordance with the General Data Protection Regulation (GDPR) This means that personal data is protected in accordance with the conditions relating to the processing of personal data.

6. ORDER CONFIRMATION AND DELIVERY CONFIRMATION

By purchasing a product at the checkout and receiving the order confirmation you are bound by these Conditions. The order confirmation will be sent to the email address you specified at the time of ordering. A delivery confirmation will be sent to the same email address once the Merchant has processed and shipped your product. If your order is sent in multiple packages, you may get a separate delivery confirmation for each package and each delivery.

Ordered products remain Reach’s property until fully paid.

Reach recommends you to save the order confirmation and to have it available in case of contact with Reach’s Customer Support. If you want to change your order please contact support@Reach.com. Changes are possible until you receive the delivery confirmation, but Reach will always try its best to assist you.

In case of obvious mistakes in the order (e.g price or other typographical errors, etc), Reach reserves the right to correct the error afterwards. If you are not satisfied with the correction you have the right to cancel your order. Reach also reserve the right to cancel an order if a product is out of stock or due to other technical failures.

When you make a purchase via the Platform you agree to receive invoices and receipts electronically.

Please note that Reach only sells products in quantities equal to the average needs of an average household. This applies both to the number of products ordered in a single order and placement of multiple orders for the same product where the individual order is an amount that is typical for a normal household.

7. DELIVERY

All products shown on Reach’s platform are normally in the Merchants stock for immediate delivery. The products can be shipped from different geographical locations, depending on the Merchant’s location. Therefore, your order may be dispatched in various shipments. Reach reserves the right for selling out and for stock count inaccuracies at Reach’s partners warehouses, as well as any obvious price errors that may occur. It may occur that products you have ordered are out of stock and will be backordered. This is due to a failure in stock quantity. Reach will send an email to you if Reach has backordered any of your products.

Contact Reach’s Customer Support if you wish to cancel your backorder or if you have questions regarding delivery times, etc.

Some parcels may require a valid identification to be picked up at the pickup location. This is the shippers terms and conditions, and cannot be avoided. If the recipient of the package lacks a valid ID, the package can unfortunately not be picked up.

Orders are sent directly to the delivery address or to a nearby post office. Note that Reach only delivers to addresses in Sweden, Germany, France, Denmark and Finland.

7.1. DELIVERY TIME

Normal delivery from Reach’s Merchants is 3-5 working days, but could be longer. Detailed information about the delivery time is specified for each product. Prolonged delivery times may occur during high season or in case of high demand. If such occurs you will be notified by email.

7.2. SHIPPING COSTS

Shipping costs may apply, however this is always specified on the product page and in your cart. Shipping charges are specified by the Merchant providing the product.

8. UNCLAIMED PACKAGES

Reach always log IP number when a purchase is made. If any of Reach’s partners receive packages that have not been collected at the pickup location, Reach reserves the right to charge you for all costs due to such return up to 250kr . This will be deducted from the balance of the purchase made.

Invoices are normally sent out within 3 days from the date the unclaimed parcel is registered at Reach. If more than 3 unclaimed parcels are registered, the consumer will be blocked from shopping at Reach.

9. TRANSPORT

If products are damaged or lost during shipment to the consumer, it is important that you notify the merchants Customer Support within a reasonable time (within 2 months) in order for you to receive compensation. If products are damaged or lost when you return them, you are financially liable. This does not apply if you return a product due to a complaint, or when a product is incorrectly delivered by the Merchant.

Reach’s partners have different shipping methods.

10. RETURNS

10.1. RETURN POLICY

Reach always offer a 14 days cooling-off period from when you have received the product. In order to exercise the right to return you need to contact the merchant directly to facilitate the return . Reach Support is accessible via email at support@usereach.se and can assist with the refund once the item has been confirmed returned by the merchant.. Note that you must return the product without delay and in any event within 14 days from the date you have notified the Merchant of your wish to return. To meet the deadline, it is sufficient for you to send the product within 14 days. The consumer could be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and function of the goods.

The right to return does not cover products that are custom made or made specifically for you. You will always find in the product description if a product is custom made and therefore is not subject to return. The right to return does not cover products that are not suitable to return for health and hygiene reasons. Products which are exempt from the right to return in accordance with the local Consumer Sales Act and Distance and Doorstep Sales Act or similar legislation cannot be returned.

10.2. REPAYMENT

Reach is reliant on communication from a Merchant of a returned product. Normally it takes up to 2-14 days from when Reach has received notification of your return until you receive an eventual refund. In exceptional cases, it can take up to 30 days for a refund, which is the maximum time in accordance with current legislation.

Any payment disputes regarding refunds and payments shall be handled by Reach. Payments made via Klarna shall have all funds returned via Klarna.

10.3. RETURN A PURCHASED ITEM

To return a purchased item, please contact the Merchants Customer Support. If you are having difficulties finding the return information, Reach will provide you with instructions on how to return your products. If the shipment contains a return slip, you do not need to contact Reach before returning the product, instead you may return it using the attached return slip. Note that the return of the product should not be sent to Reach’s address nor necessarily the address of the company that sent the product. Contact Reach support if you need help with the return address or have other questions regarding sending back to the merchant.

If you wish to return your product you will bear the cost for the return unless otherwise stated in the product description or in the delivery note.

10.4. COMPLAINTS

Reach has reached agreements with all Merchants for direct Customer Support to more quickly expedite your concerns. This means that consumers may directly contact the Merchant in the event of complaints. However, you always have the right to contact Reach with complaints. Reach’s contact information for Customer Support is specified on your order confirmation and delivery confirmation. If you receive a defect or wrongly supplied product, contact Reach’s Customer Support or the Merchant as soon as possible, but no later than 60 days. This does not affect your right to return a faulty product according to current purchase laws. The consumer is not responsible for the shipping cost in cases of incorrect deliveries or complaints.

In case of a complaint, the Merchant will inspect the product and may forward it to its subcontractors for further investigation. Reach’s Merchants act according to the Consumer Sales Act and Distance and Doorstep Sales Act or local applicable law. Your right to complaint is regulated by law.

11. PURCHASE SAFETY

In order to increase Reach’s consumer security when purchasing, Reach has in consultation with its security expert decided to implement the following procedures.

Reach’s internal security system issues a warning if an order is suspected to be fraud. The security system is based on a number of parameters that have been set up by Reach’s security expert and Reach’s other partners.

A safety system alert will lead to a cancellation or freeze of an order. In some cases non-fraud orders can be affected.

All suspected cases of fraud will be reported to the police and submitted to Reach’s security partner for further follow-up.

Reach uses SSL (Secure Socket Layer), which is a protocol for secure data transmission over the internet (or other network).

SSL uses digital certificates to validate sender, recipient, or both sender and recipient of the data transfer. A digital certificate is the “tool” used to link the information about an individual or organization for a so-called “public key” (public key) with two purposes:

All SSL certificates for the internet are managed by companies that are verified certificate creators. This also means that all SSL certificates are unique and correctly created.
All applicants for the SSL certificate must prove the company’s or their own identity in order to purchase an SSL certificate.

For consumers, the only requirement to use SSL is that the web browser can handle SSL, which for example the most widely used web browsers Chrome, Safari, Internet Explorer and Firefox have been able to since long. In addition, it is required that SSL is not disabled in your browser settings.

If you have any questions regarding these conditions, please contact Reach’s Customer Support.

12. CHANGES, ADDITIONS AND TERMINATION OF ACCESS/ CONTRACT

Reach reserves the right to change these Terms without notice. You are therefore responsible for regularly checking these Terms as they apply to you when shopping on the Platform.

13. FORCE MAJEURE

Reach and the consumer are freed from the obligation to pay for any damage or to perform certain obligations under these conditions, if the damage or omission is due to circumstances beyond the reasonable control of either party (“Force Majeure”) and the circumstance prevents, significantly aggravate or delays the fulfillment of obligation.

Examples of Force Majeure are, government action or omission, new or amended legislation, industrial legislations, industrial disputes, blockades, war, riots, sabotage, extreme weather conditions, lightning, fire, explosion, flood, natural disasters or accidents.

In case of Force Majeure, the party who is unable to fulfill the Agreement or parts of the Agreement shall inform the other party thereof and how it will affect the fulfillment.

Force Majeure is considered as long as it impedes the fulfillment of the obligations in this contract.

At Force Majeure, reasonable efforts shall be undertaken by both parties to limit the effects on this Agreement.

14. ENTIRE AGREEMENT

Unless otherwise agreed in writing with you, this Agreement contains the complete Conditions of Sales between you and Reach.

This Agreement has been drawn up in other languages. In case of discrepancies between the versions, the English version shall prevail.

15. GOVERNING LAW AND DISPUTE RESOLUTION

Swedish law shall apply to the Agreement. Disputes arising from this Agreement shall be settled by the general court with the Stockholm District Court as first instance.

16. CONTACT

Fasanvägen 24, 13142, Nacka, Sweden.

Business Licence Number: 559421-3620

Email: orders@usereach.se