When customers place an order through our webshop, they now have the option to leave personalized comments or special requests, such as:
“Please send the package after the 16th.”
“Could you deliver this to X post office?”
To ensure no important details are missed, we’ve implemented a dedicated comment view section in the portal. This feature allows you to easily review and address any specific instructions from customers, helping improve the overall experience.
Take a look at the screenshot below to see how it works:
This enhancement aims to streamline communication and ensure we meet our customers’ expectations more efficiently.